Kaunain Shipping Policy

At Kaunain, we strive to ensure that your shopping experience is as smooth and enjoyable as possible. Below is our shipping policy that outlines how we handle shipping, delivery times, and associated costs.

1. Order Processing Time

  • All orders are processed within 1-3 business days. Orders placed after 2 PM (local time) will be processed the next business day.
  • During peak seasons or promotional events, processing times may take a little longer, but we will notify you if there are any delays.

2. Shipping Locations

  • We currently ship to all major countries, including but not limited to the United States, Canada, the UK, Australia, and countries in Europe, Asia, and South America.
  • If your country is not listed, please contact our customer support for more information on availability.

3. Shipping Methods & Delivery Times

We offer a variety of shipping methods to suit your needs:

  • Standard Shipping:

    • Estimated Delivery: 7-14 business days.
    • Free shipping on orders over $50.

  • Express Shipping:

    • Estimated Delivery: 3-7 business days.
    • A fee of $9.99 applies (varies based on location).

  • Premium Shipping:

    • Estimated Delivery: 1-3 business days.
    • A fee of $19.99 applies (varies based on location).

Please note that delivery times are estimated and may vary depending on customs clearance, the destination country, and the shipping carrier.

4. Shipping Costs

  • Standard Shipping: Free on orders over $50. For orders under $50, a fee of $5.99 applies.
  • Express Shipping: $9.99, based on location.
  • Premium Shipping: $19.99, based on location.

Shipping costs will be calculated at checkout based on your location and the shipping method you select.

5. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can track your order by clicking on the tracking link or by visiting the carrier's website.

6. Customs Duties & Taxes

  • Kaunain is not responsible for any additional customs duties, taxes, or fees that may be imposed by the destination country. These charges are the responsibility of the customer.
  • We recommend contacting your local customs office for information regarding these fees.

7. Order Issues

If you have any issues with your order, such as wrong items or damaged products, please contact our customer service team within 7 days of receiving your order. We will guide you through the process of returning or exchanging items.

8. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they have been delivered to the provided shipping address. However, we will work with you and the carrier to resolve any issues.

9. Changes to Shipping Policy

We reserve the right to update or change our shipping policy at any time. Any changes will be reflected here, and we encourage you to review this policy periodically.

Contact Us If you have any questions or concerns about your order, please reach out to our customer support team at support@kaunain.com.